Solve all your doubts
Solve all your doubts
Frequently Asked Questions
You can come and enjoy our experiences either alone or in a group. If you come alone we’ll add you to a group where we’ll hang out and have a great time!
Children from 5 years of age and up can take part in beginners’ activities. Our activities and all the material is adapted to your level and characteristics. Minors
must be accompanied by an adult and present a signed liability authorization provided by the company. The children’s discount includes the
ages from 5 to 12 years old.
All activities have an approximate duration of 3h/3:30. As long as there are no inclement weather conditions beyond our control that could slow down the pace of the activity. At
Some technical canyons that can last up to 5 hours must be accompanied by an adult and present a signed liability authorization that will be provided by the company. The children’s discount covers ages 5 to 12 years old.
We do activities every day in the mornings and afternoons, normally from 9h-13h, 13h-16h, 15h-18h. For groups or families we can adapt to other more flexible schedules and we can also carry out evening activities from time to time. Some technical canyons that can last up to 5 hours must be accompanied by an adult and present a signed liability authorization that will be provided by the company. The children’s discount covers ages 5 to 12 years old.
We can process the reservation by phone conversation, Whatsapp or email. The payment of the activity can be made by bizum, transfer or payment with
card through the web payment gateway.
If you go to the “calendar of activities” section of the website, you can choose the activity and sign up by making a reservation directly through the website. Otherwise, you must contact us to schedule the activity. card through the web payment gateway.
Reservations for activities can be made up to 24 hours in advance, subject to availability. There are no reservation deadlines but LIMITED SPACES.
We recommend booking one week in advance, and in high season if it is further in advance, the better.
As long as there is availability on the date indicated, additional seats can be added. Our recommendation is that only SAFE seats should be reserved.
Yes, we have undated gift cards that you can purchase and use for one calendar year. So, when you want to come, please contact us and we will schedule the activity in date and time.
Yes, it is possible to book an activity outside of the calendar, in fact, we do many more activities than are on the calendar! If you want an activity other than
those on the calendar will be scheduled if we have availability under previous consultation.
We carry out activities every day of the week, upon request or individualized proposal. Monday to Sunday all year round (except December 25th holiday)
or any other indicated on an ad hoc basis)
We redirect you to our cancellation policy section.
In the event of cancellation of the activity by the interested party, he/she will be entitled to a gift card for the full amount, to a change of date for the activity with
the same conditions or, to the reimbursement of 50% of the total amount of the corresponding activity when the company is notified 72 hours in advance.
In the event of a reduction in the number of participants, the company will be charged 50% of the total amount of the activity of the participant as a management fee. The
The participant will be entitled to a gift card for the rest of the amount paid (if applicable) or to a refund of this amount when the company is notified 72 hours in advance.
Failure to give 72 hours notice, cancellation of the activity or reduction of the number of participants, if not notified 72 hours in advance, will result in the loss of the amount paid.
Yes, no problem. However, all our initiation activities are prepared for people with no previous experience and are all voluntary and avoidable (zip lines, bridges, rappel, etc.),
etc). We always offer a safe escape for those people who are afraid to do certain parts of the tour.
Most of the people who come are just like you! In fact, the vast majority of our activities are suitable for people with no previous experience, and you will always be able to enjoy them.
accompanied by professional guides. Inexperienced children from 5 years old can also come.
You don’t have to worry about anything! We include everything, just worry about being motivated and eager to come.
In each activity there is a section about what you should bring, for example: swimsuit or bikini, hiking boots or sneakers, etc.
We do not have private transportation to pick you up. Everyone who hires the activity must travel by their own private or public means to the meeting point provided. We do not have our own accommodations, but we can help you find the most suitable for your needs, since we have some collaborations.
The guide of the activity always tries to give the maximum making the best photos and videos, as long as he is sure within his possibilities of safety and success of the activity, getting a good report so that you have a nice memory of your experience.
You can bring your GoPro as long as you have your complementary accessories (chest harness or front rubber band) to attach it (or carry it in your hand). Our
helmets have NO attachments of any kind, for safety reasons. Any device may be used as long as there is no danger to the physical integrity of the
participants. The company is not responsible for any loss or incident of the devices in the course of the activity. We have already made a good report for the networks!
Due to the requirements of the company’s accident insurance coverage, we cannot allow clients to use their own equipment in the activities. All active tourism companies are obliged to use our materials registered in the company and approved in compliance with the INE standard.
All active tourism companies are obliged to arrange private accident and civil liability insurance for clients. In order to participate in the activities, it is NOT possible to do without any of these insurances. For this reason, there are no discounts for being federated.
In the company’s organized groups, all participants must have paid for the activity and use the company’s own equipment. It will not be allowed to accompany the group if these premises are not met. However, it will be possible to view the activity from a distance as long as it does not interrupt the correct development of the activity.
We have no problem as long as the route is suitable for the animals or, if not, they remain under the supervision and care of someone close to them,
family or acquaintance.
We only have WC facilities and showers with hot water in the Via Ferrata de Gandia+Tirolina 120m+Bridges+Hinge activity. However, open-air baths are always available in the middle of nature!
It is possible to abandon the activity as long as the guide is notified and it is done in the safe manner indicated by the guide.
Our company complies with all the safety standards established by law, all our equipment is rigorously checked before and after each activity and are
approved for the function they perform. We have Accident and Civil Liability insurance.
Activities are carried out throughout the Valencian Community, mainly in the provinces of Alicante and Valencia (occasionally in Castellón).
SPACE
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If you have any questions, we will be happy to help you.
- +34 632 18 04 53
- +34 632 18 04 53
- info@vertigenaventures.com